Hi Diana,

Thanks for your question and for attaching the photo. It is not unusual for chicks to have trouble figuring out the water when they first arrive. Any additives to the water (vitamins, electrolytes, apple cider vinegar, etc.) or a slightly dirty waterer can irritate the eyes if a chick dunks its head in too far. If this is the cause, go ahead and clean the waterer out, and refill with warm, clean water with no additives. Continue wiping their eyes with a damp cloth to keep them open, but use a clean cloth each time you do this, and don't add anything to the cloth. Also be careful not to touch the cloth to the eyeball. Ideally a separate cloth should be used for each bird.

If a respiratory infection, you will likely notice other symptoms such as discharge from the eyes and nostrils, wheezing, coughing, lethargy, and/or inappetence. If this is the case, I would take them to your veterinarian to make sure it's not infectious. If it's bacterial, they can prescribe an antibiotic. 

Best of luck!

Amy